Return, Refund & Exchange Policy

 

1.Damaged, Defective, Incorrect or Not as Described Products

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At Game Lion Apparel, each product is created specifically after an order is placed. Because our merchandise is made to order, we ask customers to carefully review product descriptions, sizing information, colors, designs, and order details before completing a purchase.

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We stand behind the quality and accuracy of our products.

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Please contact Game Lion Apparel within 14 calendar days of delivery if your item:

• Arrives damaged

• Has a manufacturing, printing, embroidery, stitching, or construction defect

• Is the wrong product, size, color, or design due to an order-fulfillment error

• Is materially different from the product description or images shown on our website

• Is materially different from a custom design or proof approved by the customer

• Is missing a feature specifically included in the product description or approved order

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For an approved claim, Game Lion Apparel will offer an appropriate resolution, which may include:

• A replacement product

• A corrected product

• Store credit

• A refund to the original payment method

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When an item is damaged, defective, incorrect, or materially different from how it was represented, the customer may request a replacement or a refund to the original payment method.

Minor variations in color caused by lighting, photography, screen settings, fabric texture, or normal production differences are not considered defects unless the difference is substantial and the product is no longer reasonably consistent with its description or approved design.

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2. Sizing, Color and Customer-Preference Issues

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Because Game Lion Apparel products are made to order, we do not accept returns, refunds, or exchanges when:

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• The customer ordered the wrong size

• The customer selected the wrong color or product

• The item fits differently than personally expected, provided the published sizing information was accurate

• The customer prefers another style, color, or design

• The customer changes their mind after the order enters production

• The customer no longer wants or needs the product

Please review the applicable size chart and product details carefully before placing an order.

Game Lion Apparel is not responsible for incorrect size, color, design, or product selections entered by the customer during checkout.

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3. Custom, Personalized and Bespoke Products

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Custom, personalized, and bespoke products are final sale and cannot be returned, refunded, or exchanged unless they arrive damaged, defective, incorrect, or materially different from the customer-approved design.

 

This includes:

• Personalized names, initials, numbers, or wording

• Customer-provided logos and artwork

• Custom embroidery or printing

• Bespoke garments made to individual specifications

• Team, organization, group, or business apparel

• Special-order and bulk-production orders

• Products altered specifically at the customer’s request

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Customers are responsible for carefully reviewing and approving all design proofs, spelling, names, colors, sizes, quantities, and other specifications before production begins.

Game Lion Apparel will correct an error caused by our company or fulfillment partner. We are not responsible for errors contained in information or artwork that the customer reviewed and approved

 

4. How to Report an Order Problem

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To report a damaged, defective, incorrect, or misrepresented product, email:

support@gamelionapparel.com

 

Please include:

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• Your full name

• Your order number

• The product affected

• A description of the problem

• Clear photographs showing the entire product

• Close-up photographs of the damaged, defective, or incorrect area

• Photographs of the packaging when the item was damaged during delivery

 

Claims must be submitted within 14 calendar days of delivery.

Requests submitted without sufficient information or photographs may take longer to review.

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5. Return Instructions

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Do not mail a product back without first contacting Game Lion Apparel and receiving return instructions.

In many cases, photographs may be sufficient to review a damaged, defective, or incorrect-product claim, and a physical return may not be required.

If a return is necessary, Game Lion Apparel will provide the correct return address and instructions. Products should not be mailed to our business address or directly to a fulfillment facility unless we specifically instruct you to do so.

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6. Refund Processing

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Approved refunds will be issued to the original payment method.

Game Lion Apparel will normally initiate an approved refund within five business days after:

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• The claim is approved, when no physical return is required; or

• The returned merchandise is received and inspected, when a return is required

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After the refund is initiated, the customer’s bank, credit-card company, or payment provider may require additional time to post the funds to the customer’s account.

Shipping charges may also be refunded when the entire order was damaged, defective, incorrect, or materially different from how it was represented.

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7.Contact Information

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Game Lion Apparel

 

Consultations & Bespoke Design Services Available Strictly by Appointment Only

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Contact us at support@gamelionapparel.com
 

7 Taylor Ave, Dedham, MA 02026, United States

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